Refund & Cancellation Policy

1. Non-Returnable Products

Due to personal hygiene, health safety, and the artisanal nature of fine fragrances and fitted mobile accessories, we do not accept returns or exchanges for change of mind once an item has been dispatched or unsealed.

2. Damaged, Defective, or Incorrect Shipments

If your package arrives damaged in transit or if an incorrect item was dispatched, we will issue a replacement or full refund under the following conditions:

• You must notify us within 48 hours of package delivery.
• A clear, unedited unboxing video showing the outer parcel label, seal breaking, and physical defect must be provided for claim verification.

3. Order Cancellations

Orders can be canceled only if a request is submitted before the parcel has been handed over to our courier partner. Once a shipment status updates to "Shipped", cancellations are not possible.

4. Refund Processing Window

Approved refunds are processed back to the original payment method (via Razorpay) within 5 to 7 business days following inspection and approval.